Refund policy

We want you and your dog to be happy with your purchase. If something isn't right, contact us within 30 days of delivery at Hello@truenorthcomfort.us. Items must be unused and in their original packaging to qualify for a refund or exchange. Once we receive your return, we'll process your refund within 5-7 business days. Damaged or defective items are eligible for a full refund or replacement — just send us a photo and we'll take care of it. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect."